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Store Policy

Customer Care

You are why we do what we do! We want to make your experience of using By Aurora products and services as enjoyable as possible. To do that, we need to know what does and doesn't work as far as you're concerned, regarding our website, our processes and our products.

What that means, is that we'd love to hear from you! Talking is great, so if you have any:

  • questions about our products

  • queries about how to use any products

  • concerns about placing an order online via our website

  • ideas about new products

  • issues or complaints

  • thoughts about partnering with us


...or anything else you can think of, reach out to us via our Contact page and let's start a conversation

Privacy & Safety

Your privacy is super important to us. We want you to feel your personal info is safe and secure when you use our website, so here's a couple of simple things we want to highlight

  • Your personal information is yours. We will never harvest your information and sell it or use it in any other way.

  • We do not track you across the web. Where you go and where you've been are private and none of our business

  • Any information we do store, is purely to enhance your experience (certain cookies) and will likely include your account details should you wish to setup one on our site for convenience - we do not store your key credit/debit card details

For full information, please read our full privacy and cookie policy here:


If you've tried our wax melts (or other By Aurora branded goods) and just can't get enough of them, then we'd love to hear from you. We have a number of options to enable us to work with anyone who would like to help promote our range. These include but are not limited to the following:

  • wholesale pricing for buying in bulk

  • influencer partnerships (for reward in goods and/or currency)

  • non-exclusive retail agency (commission payments for reaching set targets)

  • trade agency arrangements (acting as our official trade representative in protected regions)

For more information or to discuss your proposal, please call Mike on 07973 437052

Payment Methods

Payment Methods

We accept a number of payment options which currently include:

- Credit / Debit Cards
- ClearPay

- Offline Payments (bank transfer)

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